Delivery Options and Charges

Delivery Options & Charges

Once HAZ Afro Cosmetics Ltd approves your order and payment we will dispatch your good(s). Delivery time can be 1 – 3 working days within the UK, 2 – 6 working days within Europe, and 3 – 10 working days for the rest of the world.

All standard deliveries are made on business days i.e. Monday to Friday.  (UK Bank & Public Holidays excluded). Any orders placed after 1 pm GMT will be processed on the next working day. Customers who place their orders on Bank Holidays and/or any UK public holiday will have their order processed the following working day

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified; times are affected during periods of bad weather and busy occasions such as Christmas; In this case, please e-mail us to get more details of your delivery.  Next-Day deliveries are in most cases delivered the following working day but are not a guaranteed Next Day service by our couriers.

You may receive an e-mail/ SMS on the day that the goods are dispatched. Please check your e-mails/SMS as you will then know when the goods will & be estimated to arrive.

Please make a note that any duties and taxes for international orders will be paid by the customer (Receiver) only and not HAZ Afro Cosmetics Ltd.

Delivery charges are calculated based on a variety of factors including weight, size of item packaging, number of boxes, fragile items. Charged are calculated automatically at the checkout. 

During busy period it can take 3-4 days to process your order before despatching. Devliery times then start from point of despatch. 

Please note we do not process orders on bank holidays.

To make a claim for orders which you are yet to receive, you must wait 10 days after dispatch to do so. 

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, phone call made or emailed sent, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).  

An indicative list of the situations where a failure to deliver will be your fault (and no compensation can be given) is set out below:

•    you provided the wrong address for delivery;
•    there is a mistake in the address for delivery that was provided;
•    the address for delivery is not reasonably accessible;
•    the address for delivery cannot safely be accessed;
•    where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
•    where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. 
•    If the courrier has provided details that the item has been delivered

PLEASE NOTE: We do no provide compensation for orders outside of UK in the event that we can provide proof of dispatch.